FAQ’s

TheWiSpy efficiently collects and records the data from the target device. Once you set up TheWiSpy software into a target device, it starts gathering all the digital information which you can monitor from your authorized control panel. TheWiSpy works as intercepting utility which means that it runs in the background of the operating system and picks up and share data to the authorized account. TheWiSpy control panel is password protected and can easily be accessed through any browser. For the installation of Application in the Android device, you will need to have physical access to it so that you can download and install the app in it. By installing TheWiSpy mobile monitoring software, you affirm that you agree with our terms and conditions, and will use this software for legal purposes only.

TheWiSpy works efficiently on devices around the world, regardless of their cellular carrier network or location. TheWiSpy is a service provider friendly app. However, TheWiSpy software requires a stable internet connection to transfer data from the target device to the personal account of the user. For this reason, the internet or Wifi connection must be activated on the target device.

TheWiSpy software icon will show in the app drawer of the Android target device as soon as it gets installed. But, you can hide the icon by disabling the icon appearance from settings.

TheWiSpy is compatible with all the smart devices that run Android 4+ OS.

The use of TheWiSpy software is legal for kids monitoring and employee surveillance purposes. Please ensure that your intentions to use the TheWiSpy software meet up the following legal criteria:

• Parental Control
• Employee Monitoring
• Personal Data Backup

It is the responsibility of the user to use TheWiSpy for authorized devices. The user will be solely responsible for breaching any law or misusing TheWiSpy software. That is why before buying TheWiSpy subscription, carefully read the local laws and TheWiSpy policies.

No, you can’t install TheWiSpy app in Android devices remotely. You need physical access to the Android mobile phone or tablet to install TheWiSpy monitoring app.

Yes, you can track your cell phone location in real-time with TheWiSpy mobile tracking app. Just follow these steps and actively track the live location and location history of your target device:

• Install TheWiSpy App
• Log in to Your Web Account
• Select Location from the Menu
• View Location History Log
• Track the GPS location

TheWiSpy efficiently tracks the GPS location, pinpoints, and location history of the target device without any suspicion.

TheWiSpy is the ultimate solution to track the internet history of a cell phone. With TheWiSpy, you can monitor the most visited websites, bookmarks, and browsing history of your target device.

• To track the browsing history with TheWiSpy, follow these steps:
• Install TheWiSpy in the target device
• Open TheWiSpy dashboard of your account from any browser
• Choose internet history from the sidebar menu
• Start monitoring the browsing history along with bookmarked sites of your target device

Note that, TheWiSpy app is not available on PlayStore or AppStore, you have to install the software manually after getting its subscription. Also, the target device must have an active internet connection so that the software can back up the browsing history.

To read someone’s text messages remotely, follow these steps:

• Get TheWiSpy license
• Download and install TheWiSpy in the target device
• Open your account dashboard from any browser
• Choose text messages from the sidebar menu
• Start reading sent and received text messages along with the date and time stamps

Note that, you only require one-time physical access to your target Android device to manually download TheWiSpy in it.

For monitoring multiple target devices, you will require multiple licenses of TheWiSpy, one for each device. A single license only enables you to monitor one device.

The target device must have a connected internet connection so that TheWiSpy can transfer the recorded data to your user dashboard. Mobile data and WiFi, both work perfectly for information sharing from the target device to the control panel.

No! You can buy TheWiSpy licence from any device. But you will need to install the app on target device.

You can buy TheWiSpy app by pressing the “Buy Now” button spread throughout the website. You can also purchase TheWiSpy by clicking here. https://cp.thewispy.com/register

Once you purchase TheWiSpy app, you will instantly receive an email containing a link to download the software and installation guidelines.

Yes! Your credentials are safe. TheWiSpy offers a safe and secure checkout process so that your credit card information would remain secure with us.

No, your credit card bill will not contain anything related to TheWiSpy.

All refunds will be provided as per our refund policies. However, refunds can be prevented if you seek expert assistance from our customer support. For more information about refunds, please check our Refund Policy. https://www.thewispy.com/refund-policy/

If you want to monitor multiple devices with TheWiSpy, you will need to purchase multiple licenses, one for each device. However, you can reinstall the subscribed app in case of phone theft, switching, or update. In the case of phone switching, you will need to pay $10 for Android devices.

Not currently, but you can always ask for such queries from our customer support agents

Absolutely yes! You can re-subscribe TheWiSpy package anytime.

No, TheWiSpy will ask you to either continue the recurrent payment or to subscribe manually upon expiry.

For the cancellation of the subscription and deactivation process, you can contact our customer support agent. After deactivation, your account along with all the stored data will be permanently erased from our servers.

Once you purchase TheWiSpy app, we will send you installation directions through email. You can install the app by following the instructional guidelines.

First and foremost, ensure that the device you wish to monitor is physically reachable. You will also require the unlock password or pattern of your target device. You can start the installation process once you are sure about the physical access and unlock credentials of the target device.

Yes, you can install TheWiSpy app on as many devices as you want. Note that, you need separate subscriptions for each device otherwise one licensed subscription will only be run on a single device.

Absolutely yes! You can reinstall TheWiSpy app on the target device if it gets robbed or replaced. Make sure that you are running the licensed software on one device at a time. Otherwise, you will have to face technical consequences.

No, it is not viable to uninstall TheWiSpy app without your approval. Your consent is important in the case of TheWiSpy uninstallation from the target device.

You can uninstall the TheWiSpy app from the target device by contacting our customer support agents. Our technical support agents are available 24/7 to assist you with any query or request.

You can start monitoring the target phone or tablet by signing up for TheWiSpy account. Your account details along with installation instructions will be sent to you via email, once you purchase TheWiSpy app.

TheWiSpy records all the data from the target device and uploads the recorded data to your account dashboard after every 24 hours.

TheWiSpy enables you to access all post backup text messages and SMS even if they are deleted from the target phone or tablet. If the data is being deleted before the backup then it will not be retrieved.

No, there is no limit to upload data on TheWiSpy software. You can enjoy limitless storage on your TheWiSpy dashboard.

Absolutely! You can monitor the data of your target device from your phone. But for the best user experience and efficient results, we would recommend you monitor your target device via desktop or laptop.

Once you sign in to your TheWiSpy dashboard , you can monitor all the data of your target device. You can navigate the tab menu to check phone logs, SMS, IMs messages, etc. and usage stats of your target device.

Yes! You will get notified every time the app gets upgraded. However, in case of upgrading the app, you will require to reinstall the software in the target device.

At TheWiSpy, we are constantly working to ensure that our app is compatible with the latest OS of Android devices. As we upgrade TheWiSpy app, a notification of its compatibility is sent to all the customers. However, if you find it difficult to deal with the app after the software update of the target device, you may contact our customer support agents.